Customer Service Index


You may find the answers to your questions in one of the information areas listed below.

  • Frequently Asked Questions- If you have questions about our Professional Liability insurance program, you may find your answer here.

Your Policy

  • Service your account online - With our VCSR (Virtual Customer Service Representative) you can change your address, make a payment, request a certificate of insurance or schedule page and confirm coverage. This is a free service from NSO.

  • Incident report- If you have a claim filed against you, fill in the required information and then you may either submit the information online or print and fax/mail it to us.

  • Subscribe to e-Billing- Receive your next renewal billing notice and Certificate of Insurance via e-mail.

  • View sample policy- You can choose to read over a specimen copy of the policy booklet, including the endorsements applicable to your state.

  • Your Certificate of Insurance- If you've ever wondered about all the coverage parts listed on your certificate of insurance, this section is for you.

  • Claim information- The information outlined here will provide a description of the claims handling process at CNA, including the steps you need to take in the event of a claim, and the response you can expect from CNA.

  • Register for Email Newsletters - Register to receive our email newsletters with information on Risk Management topics.

More Information


  • Convention schedule- View upcoming conventions.

  • Glossary of insurance terms- Here you'll find important insurance definitions related to your NSO policy.

  • Links of Interest- A comprehensive guide to other sites related to the nursing profession, including nursing journals, professional organizations and state boards of nursing.

  • Contact NSO - You may contact NSO anytime by sending an email to service@nso.com - you'll receive a response within 1 business day. Or, call NSO anytime Monday through Friday, from 8:00 a.m. to 6:00 p.m., ET at 1-800-247-1500. You can also send a fax to NSO at 1-800-739-8818.