Customer Service Index
You may find the answers to your questions in one of the information areas listed below.
- Frequently Asked Questions- If you have questions about our Professional Liability insurance program, you may find your answer here.
- Service your account online - Through NSO's "My Account", you can view your policy details, make a payment, request proof of insurance, change your address, report an incident, change your username/password, update your contact information, change your e-billing preference* and update your employer information*. This is a free service from NSO.
*Available for individual professional liability insurance policy holders only.
- Incident report- If you have a claim filed against you, fill in the required information
and then you may either submit the information online or print and fax/mail it to us.
- Subscribe to e-Billing- Receive your next renewal billing notice and Certificate
of Insurance via e-mail.
- View sample policy- You can choose to read over a specimen copy of the
policy booklet, including the endorsements applicable to your state.
- Your Certificate of Insurance- If you've ever wondered about
all the coverage parts listed on your certificate of insurance, this section is for you.
- Claim information- The information outlined here will provide a description of the
claims handling process at CNA, including the steps you need to take in the event of a claim, and the response
you can expect from CNA.
Register for Email Newsletters - Register to receive our email newsletters with information on Risk Management topics.
- Commitment to Consumer Choice - Fill out this form if you no longer wish to receive postal mail from NSO.
- Convention schedule- View upcoming conventions.
- Glossary of insurance terms- Here you'll find important insurance definitions
related to your NSO policy.
- Links of Interest- A comprehensive guide to other sites related to the
nursing profession, including nursing journals, professional organizations and state boards of nursing.
- Contact NSO - You may contact NSO anytime by sending an email to
firstname.lastname@example.org - you'll receive a response within 2 business days. Or, call NSO anytime Monday through Friday, from 8:00 a.m. to 6:00 p.m., ET at 1-800-247-1500. You can also send a fax to NSO at 1-800-739-8818 (Applications) or 1-800-758-3635 (Correspondence).