Claims Guide - We're there when you need us.


  1. Count on CNA experience and commitment to guide you through the claims experience.
  2. What you need to know.
  3. What you need to do.
  4. What we will do for you.
  5. Dependability, experience and financial strength are CNA's greatest assets.

4. What we will do for you:

We take immediate action to...

  1. Assign your case to a claims consultant with claims-handling experience in the territory in which you are located. Your CNA consultant handles healthcare professional liability claims exclusively and will bring in-depth knowledge and understanding to your individual situation.
  2. Acknowledge receipt of your notice of a claim by promptly contacting you to discuss the issues surrounding the incident in question. Be prepared to provide the CNA claims consultant with information regarding the claim. If CNA elects to open a claim file, they will inform you of the file number and the name of the consultant who will be managing the case on your behalf. CNA will acknowledge receipt whether or not a claim file is opened. Either way, CNA will provide the guidance you need to address any concerns as well as a means to keep in contact with us if your circumstances change.
  3. Review your insurance policy and advise you as to coverage issues that may be presented by the allegations. Occasionally, a claim is presented which appears to fall outside of the coverages afforded to you in your policy. If this occurs, we will promptly confirm this with you by sending you either a Denial or a Reservation of Rights letter.
  4. Appoint qualified and experienced defense counsel to represent you when necessary, in the event of a lawsuit. CNA will discuss attorney options available to you that meet the individual needs of your specific situation.
  5. Supervise counsel's representation as long as the claim is pending, communicating directly with counsel and you as needed. Counsel is always instructed to regularly contact you directly to keep you informed throughout the process.
  6. Consult with defense counsel to consider the defense, settlement and resolution of the claim and advise you as to our recommendations.
  7. Keep you informed every step of the way. Claims may be active for several years with little or no activity. However, CNA is committed to timely and regular communications with you to keep you apprised of the current status of your claim. You are encouraged to call CNA at any time for an update or if you have any questions.

Continue to Dependability, experience and financial strength are CNA's greatest assets.