FAQ's for My Account


  1. I've forgotten my username and/or password. How can I access my account?
  2. I tried to access my account with my policy number, but I was told that I have no active policies at this time. I don't think that's true. What should I do?
  3. I've forgotten the answers to my security questions, what should I do?
  4. I entered my e-mail as my username and I get an error message saying my username and password combination is not valid. What should I do?

1. I've forgotten my username and/or password. How can I access my account?


You can easily retrieve your username and/or password by going to the My Account Login Page and clicking the "Forgot Username or Password/Pin" link. You will then be prompted to answer questions to validate your identity and you will able to retrieve your username and/or password. If you forgot your username, it will be displayed immediately. If you forgot your password, you will be e-mailed a temporary password that will allow you to log in and reset your password.

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2. I tried to access my account with my policy number, but I was told that I have no active policies at this time. I don't think that's true. What should I do?


You should contact us by e-mail or by phone (1-800-247-1500, 8AM-6PM, ET) to confirm coverage or begin a new policy, if you need to reactivate coverage.

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3. I've forgotten the answers to my security questions, what should I do?


Please contact us by phone at (1-800-247-1500, 8AM-6PM, ET) to get assistance from one of our customer service representatives.

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4. I entered my e-mail as my username and I get an error message saying my username and password combination is not valid. What should I do?


Your username is the e-mail address we have on file. You may have recently changed your e-mail address and therefore we do not have your updated e-mail address in our system. Please log in using your original e-mail address, and once you are logged in, you can update your e-mail address by selecting "View/Change My Personal Information". (If you cannot recall which e-mail address we have on file, you can click "Forgot Username or Password/Pin", to immediately retrieve your username.)

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