Nurse License Protection Case Study: Neglecting an ED patient in need of nursing care; failing to maintain an accurate healthcare information record
A State Board of Nursing (SBON) complaint may be filed against a nurse by a patient, a patient’s family member, colleague, employer, and/or other regulatory agency, such as the Department of Health. Complaints are subsequently investigated by the SBON to ensure that licensed nursing professionals are practicing safely, professionally, and ethically. SBON investigations may lead to outcomes ranging from no action against the nurse to revocation of the nurse’s license to practice. Therefore, when a complaint is asserted against a nurse to the SBON, the nurse must be equipped with the resources to adequately defend the matter. Being unprepared may represent the difference between a nurse retaining or losing their license. This case study involves a registered nurse (RN) who had been working in the Emergency Department (ED) of a large regional hospital for more than ten years at the time of the incident.