Healthcare Perspective Newsletter: Issue 12 - Medical Error Disclosure.

Medical error disclosure programs are the norm in many healthcare practices.

No matter how small or specialized your healthcare organization, you should be aware of your risk profile and take appropriate measures to protect against clinical, operational and financial exposures. NSO, along with our program underwriter CNA, has created Healthcare Perspective, is a publication designed to help.


Issue 12

Medical Error Disclosure: Acknowledging Mistakes Can Help Promote Optimal Resolution​


Medical error disclosure programs are the norm in many healthcare practices, as “apology laws” proliferate, and healthcare practitioners and business owners increasingly recognize that candor represents an appropriate course of action from both an ethical and business perspective, helping to reduce lawsuits, legal expenses and judgments.


We examine:

  • Legislative and coverage considerations
  • Overcoming potential barriers to disclosure
  • Suggested strategies when responding to an event
  • Four important strategies for success:
  • Make disclosure mandatory
  • Teach staff how to apologize effectively and sincerely
  • Do not procrastinate
  • Protect staff who report incidents


Additional resources

Self-Assessment Checklist: The Four R's of Medical Error Disclosure



NSO Learning Center

More insights from some of the best minds in nursing.

Healthcare Perspective Newsletter: Issue 13 - Adolescent Patients.

Most healthcare business owners and providers are well-versed in the requirements for consent, privacy and confidentiality in the care of adult patients/clients.

Healthcare Perspective Newsletter: Issue 14 - Telemedicine.

A valuable risk management resource that can help you manage liability in your healthcare practice.

Healthcare Perspective Newsletter: Issue 15 - Transgender Patients

Bias against transgender patients is against the law.  Despite this, a national survey of transgender individuals found that 42% reported verbal harassment, physical assault or denial of equal treatment by healthcare providers because of their gender identity.

Sample Risk Management Plan for nursing businesses and practices.

Risk management is an important part of any healthcare firm's standard business practice.