Nurses are at increased risk for experiencing workplace violence due to their close contact with patients as well as working in an occupational environment marked by stress and burnout.
Violence or abuse experienced in the workplace is a critical issue that many organizations face. But in healthcare—environments marked by stress, burnout, and close contact with people—the concern becomes even more severe. In order to provide optimal care for patients (who themselves can sometimes become violent and verbally or physically abusive), it is important that nurses know how to navigate and prevent these incidents where possible. This webinar is intended to educate and inform nurses, so they may better recognize, address, and prevent violence in their workplaces.
By the end of this webinar, you’ll be able to:
- Describe the scope of workplace violence in healthcare.
- Recognize risk factors and hazards commonly associated with workplace violence.
- Review components of an effective workplace violence prevention program.
- Identify risk control techniques for organizational leadership and nurses to help increase workplace safety.
Jennifer Flynn, CPHRM, Risk Manager, Nurses Service Organization (NSO)
Jennifer Flynn is Risk Manager for Nurses Service Organization in the Healthcare Division of Aon’s Affinity Insurance Services, Inc. Having worked in the health care insurance business for over 18 years, Jennifer is dedicated to educating health care professionals on professional liability risks and offers strategies to mitigate those risks by supporting patient safety principles and developing quality management programs. In addition to being a frequent national speaker on healthcare risk and liability, Jennifer is also a published author on various risk management topics. Jennifer is a Certified Professional in Healthcare Risk Management and is a licensed Property & Casualty agent. She earned a BA in Psychology from Arcadia University in Glenside, Pennsylvania.
Lynn Pierce, BSN, RN, CPHRM, Risk Control Director, CNA Healthcare
Lynn Pierce, BSN, RN, CPHRM, is a risk control director for CNA Healthcare. Prior to joining CNA, she worked in such clinical settings as emergency, surgical and cardiac critical care, and cardiac and orthopedic rehabilitation services. She has served as a director of risk management in acute care hospitals and integrated health care systems and has held leadership positions in risk management, quality, HIPAA privacy, environmental and patient safety, case management, corporate compliance, Workers’ Compensation and infection prevention. In 2002, she became a certified legal nurse consultant. She earned her BSN from the University of West Georgia in Carrollton, Georgia.
This webinar was recorded on 11/30/18. Continuing education credit is only available for those who attended the live event. Registration is required to listen to the recording.
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